From 2015 to the present
About the company
AFS Group is an assistance company for home and business, with headquarters in Madrid. Service available throughout the country through 3,000 professional collaborators performing repairs, maintenance and renovations.
The company has important clients such as insurers, banks, retail, e-commerce, real state, collectives and an online channel for individuals, with access via web and APP.
Maintenance and repair services for the home accessible from the web or mobile APP. The largest closed price service catalog in Europe and online tracking of your service.
Manufacturing and distribution to end customers through marketplace such as Amazon, Carrefour or FNAC of home equipment, such as air conditioning or cooking plates, among other products.
HOMEPPY – REPAIR YOUR HOME
The most complete mobile home application in the world. Request quotes or services by sending photos, videos or talking to an agent via videoconference. Access more than 800 services at a fixed price and you can configure your service in a few seconds.
Track your service in real time by chatting with your agent or consulting the technician’s location in real time.
AFS – BUSINESS MAINTENANCE
If you manage a local business or a company, with our APP, you can request any urgent repair, consult records and quality statistics about our operations comfortably.
For example, a chain of local businesses, can request any cleaning service, breakdown or maintenance by taking photos or videos and our team will offer support in a few minutes.
AFS PRO – FOR PROFESSIONALS
Independent professionals or companies can register in a few minutes, validate their legal documentation and start receiving orders for technical services to perform.
We control more than 3,000 professionals in real time and throughout the country through geolocation and a defined operational flow that allows us to know in detail the provision of a service to our customers and measure quality.
Management and reporting platforms
I have led the creation of a new online management program to manage the entire company and departments. This program, built to measure, solves all current and future needs to maintain the business throughout the country.
A system that works with all the webs and APPs that we have in an intelligent way, collecting data in real time and with a great automation allowing a great scalability of business volume. With weekly improvements, both me and my development team have built one of the best technical service management platforms for home and business.
Our design efforts have been important, with the aim of offering a comfortable and agile experience for hundreds of agents who use the program daily. Through the optimization of the interface, we have achieved a management up to three times faster than with other programs of the competition.
THE BEST EXPERIENCE
A management program built from scratch with Microsoft technology allows great performance in all its processes improving the speed of management with respect to older programs of competitors. All this together with Microsoft Azure ensure the best work experience and performance in any situation.
We connect our internal management program with an entire ecosystem of mobile and desktop applications for repair professionals, clients and real-time reporting programs. All collected data is analyzed and structured for a better understanding of our business and process optimization.
We have created a complete API so that companies can consult information about our services in real time in their analysis or management programs. This allows us a great ease of integration with any company for both commercial aspects and for consulting services or reporting.
SECURITY AND STABILITY
All our programs and mobile applications have a high level of security against external intrusions or access to restricted information of our employees. For the development team, security is a great responsibility and we work hard to protect the information of our customers and suppliers.
Each week, all departments list recurring tasks managed so that the development team can study their automation in different situations. The cost savings and the optimization of resources is a priority for me as responsible, guaranteeing our competitiveness in the market.
REPORTING FOR COMPANIES AND BUSINESS INTELLIGENCE
We have listened to our company clients and we know that there are great opportunities to improve the service experience. We have developed a web platform, APP and an API with the objective that they can have the maximum information transparently and statistics about our service levels.
MICROSOFT POWER BI
The collection of data from devices as well as the information of files, photos, videos, plans or working documents, among others, is structured and analyzed using Microsoft Power BI technology, offering essential information for decision making and growth of the company.